Daring Fireball had this quote today:
Our expectations for software are different from other products we use in our daily lives.
I forget where I wrote about this before but I remember comparing software with a toaster. Everything in our lives is a toaster: always the same, immutable. Software is the exception. Nerds were fine with its ever changing nature, but computer culture has now been pushed to the population at large. And I would argue that there is a whole class of users—not just your grandmother—who wishes software was like a toaster.