I raised my voice and used stern words today with a customer service person and I don’t feel good about it. I did it intentionally, in the sense that I wasn’t reacting and I had planned to raise the intensity a notch before the call. And I think I remained respectful, apologizing to the person, telling her she was very nice and I wasn’t upset with her. But I still don’t like doing it.
It’s because my mom hasn’t received her monthly pension for five months. At this point we’ve called about 10 times. Every time I get some vague reassurance that it’s processing somehow. The company’s a black box. There is zero communication from them. Their system is too complicated for my mom and I know many people would have given up by now.
We have no recourse. The only tool they give us is to talk to a customer service person, so I did what people do that have no other leverage. The poor person committed to escalate and have someone call me back within 3 business days. I hope it’s true this time.